Mediation is voluntary and confidential process, is a facilitated conversation between participants that leads to better understanding of their conflict. Each participant is supported to present his or her perspective until understanding by all is reached. Upon mutual understanding, I, the Mediator, will navigate your discussion toward resolution of the issues that brought you to our office. The voluntary nature of the process allows you to find your own mutually acceptable agreements which are easier to abide by, and therefore provide deeper, long-lasting resolutions.